Zappos is Going Holacratic: No Job Titles, No Managers, No Hierarchy

Zappos’ traditional organizational structure is being replaced with Holacracy, a radical “self-governing” operating system where there are no job titles and no managers. The term Holacracy is derived from the Greek word holon, which means a whole that’s part of a greater whole. Instead of a top-down hierarchy, there’s a flatter “holarchy” that distributes power more evenly. The company will be made up of different circles—there will be around 400 circles at Zappos once the rollout is complete in December 2014—and employees can have any number of roles within those circles. This way, there’s no hiding under titles; radical transparency is the goal.

Hsieh told the crowd on that rainy November afternoon, “Darwin said that it’s not the fastest or strongest that survive. It’s the ones most adaptive to change.”

Read the full story

Here is Brian Robertson’s TED talk that gives you a little more background on his ideas:

Originally published on February 27, 2014 → Last updated April 1, 2019

How to Help Recognition Stick with Collaborative Tools

February 15, 2017 by Chris Myers Chris Myers

How to Welcome New Employees with Effective Onboarding

May 06, 2019 by Brian Anderson Brian Anderson

7 Organizational Change Management Frameworks That Stick

January 17, 2020 by Emily Smith Emily Smith
Raphael Crawford-Marks

Raphael Crawford-Marks is the Founder and CEO of Bonusly, an enterprise platform that helps companies create high-performance, high-engagement workplaces. He's passionate about building products that help people connect with their work and each other in meaningful ways.


Bonusly is a fun, personal employee recognition and rewards program that helps people feel engaged and successful at work. ✨