Introducing Bonusly Signals: Gather, understand, and act on employee feedback

Written by
Helen Murphy
Helen Murphy

We all know employee engagement is important. And the best way to understand how your employees are feeling is to ask them. 

That’s easier said than done, right? The truth is, it’s hard to get GOOD feedback from your employees, whether they’re engaged or not.

Good employee feedback is feedback that’s authentic, thoughtful, actionable, and tied to your company’s goals and values. If this sounds familiar, that's because employee recognition is a type of feedback

Building on the success of our recognition solution, which has been rocking industry-high engagement rates for nine years 💪, we’re thrilled to launch Bonusly Signals and bring employee feedback gathering into our product.

Our mission at Bonusly is to help people connect with their work and each other in meaningful ways. Listening and responding to employee feedback is a natural extension of our Bonusly mission. 🎉

We designed Signals to help you: 

  • Build a culture of listening at your organization 
  • Enable leaders and managers to ask questions with confidence
  • Collect meaningful, high quality feedback from employees

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Want to know more about Signals beta features and use cases? Visit our Signals page

We caught up with Val Zolyak, the team lead on Signals, to learn how her perspective on employee feedback evolved during the Signals development process and hear about the features she’s working on next.

Hi, Val! Thanks for taking the time to answer my questions. 

Val: No problem. Happy to. 

First off, congratulations on the beta launch! Can you start off by telling us what your goal was when developing Signals? 

Val: In the first stage of development, we were looking at Signals as a tool to help leaders and managers capture employee sentiment and feedback. 

But when we were going through the naming process for the feature, we had this lightbulb moment: what we were creating was so much more than a surveying feature. Surveying is a solved problem. The real value of running an employee engagement survey — or any kind of internal survey — is to be able to take meaningful actions based on the responses in order to improve employee engagement and experiences. 

And that is our goal with Signals — to improve engagement, not just measure it, by helping our users respond to the things that matter most to their employees.

What can users expect from the Signals Beta? 

Val: There are three main benefits users can expect from Signals beta: 

  1. The Signals beta will help our users build a culture of listening. Bonusly’s recognition software is known for being fun and easy and we were deliberate about bringing that same user experience to Signals. We made it easy to set up and send a Signal to all employees or specific teams. We built automated features that remind employees they have a Signal to respond to. And we made the Signal-taking process easy for employees. Employees can respond to a Signal within the same platform that they give recognition. This is an important feature. Our recognition solution has an 87% monthly participation rate and we expect to see some of this high engagement carry over to Signals.

  2. The second thing we set out to do was help our users ask questions with confidence. We wanted to make it easy for leaders and managers to ask the right questions so they get good feedback. To help with this, we built a template library that can be used when sending a Signal. We have also made our templates completely customizable so you can personalize questions in a way that fits with your company culture and values.

  3. Finally, we provide in-system guidance and best practices for both the question asker and question taker. The Signals interface guides employees through the survey process, helping them tie responses to the things that are important to the company, whether it's a specific goal or company values. By providing this extra context, we expect that survey takers will give better, more actionable feedback.

What can we expect from Signals in the future? 

One of the big opportunities we see for Signals is using the networked nature of our data to help companies improve employee engagement. 

We sit on a really unique data set with Bonusly’s recognition solution. We know who employees are engaging with, what company values are being recognized most, and so much more. 

Our next big step will be exploring how we can tie this data into the feedback being gathered through Signals so we help analyze signals being sent within the context of the organization and start proactively identifying opportunities for action to improve employee engagement.

Thanks for your time and congrats again on the launch! Can’t wait to see what’s next for Bonusly and Signals. 

Originally published on April 6, 2021 → Last updated April 6, 2021

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Helen Murphy

I drive product marketing strategy and processes for employee engagement and recognition platform, Bonusly.

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Bonusly is a fun, personal employee recognition and rewards platform that helps people feel engaged and successful at work. ✨ Learn more about us.